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08 Feb 2022
Case Study: Implementing ServiceNow - The Benefits, Challenges and Learnings

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ServiceNow is a ITSM platform that offers a suite of products that allow users and companies to operate using serverless computing and enabling your organisations and teams to improve operational efficiencies by streamlining and automating routine work tasks.  It is an increasingly popular tool that supports organisational-wide digital transformations, however implementing ServiceNow successfully needs strategic planning to truly reap the benefits. 

In this webinar,  Allan Campbell, HarperCollins Publishers and Harvey Shaw, News Corp, share their experience of implementing ServiceNow, including the importance of focusing on the right data inputs to truly reap the benefits of the tool.

By attending this session, you will learn:

  • Best Practices to successfully implementing ServiceNow
  • The challenges and learnings and how to get the most value from the platform 

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Harvey Shaw

Senior Director BSM and ITOM Tools at News Corp


Platform Owner for Servicenow, a key strategic platform for News Corp. Responsible for the overall ServiceNow Enterprise platform and its business alignment, the product management, delivery of the HRSD and ITSM development, build and test of the environment and its overall support. Based in the UK, I am a Senior Director in the global shared services division of NewsCorp, NewsTech.

Allan Campbell

Head of operations


As Head of Operations at HarperCollins Publishers, I oversee service delivery and enjoy the daily work of change, incident and problem management. My primary responsibility is the operational delivery of all business line applications and platforms, including all elements of infrastructure support. I am an experienced Senior Technology Manager with demonstrated skills in Incident Management, ITIL, Citrix, Agile Project Management, and PRINCE2. I started my career in Publishing and have had various roles in driving a customer focused approach to technology provision in both the private and public sector.

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