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  • Creating balanced teams

    Case Study: Implementing ServiceNow - The Benefits and Learnings

    Event Details
    01 Feb 2022
    16:00 - 16:45

  • Creating balanced teams

    Case Study: Implementing ServiceNow - The Benefits and Learnings

    Event Details
    01 Feb 2022
    16:00 - 16:45



ServiceNow is a ITSM platform that offers a suite of products that allow users and companies to operate using serverless computing, and enabling your organisations and teams to improve operational efficiencies by streamlining and automating routine work tasks.  It is an increasingly popular tool that supports organisational-wide digital transformations, however implementing ServiceNow successfully needs strategic planning to truly reap the benefits. 

In this webinar,  Allan Campbell, HarperCollins Publishers and  Harvey Shaw, News Corp, share their experience of implementing ServiceNow, the challenges, learning and the benefits – including increased productivity as a result of better collaboration across departments and effective automation. 

By attending this session you will learn:
Best Practices to successful implementing ServiceNow
The challenges and learnings and how to get the most value from the platform 




Related Resources
Business Relationship Management Programme Package
See the full event programme here
See the digital resource library here


 

Speakers

Allan Campbell

Head of Operations at HarperCollins Publishers


Summary

As Head of Operations at HarperCollins Publishers, I oversee service delivery and enjoy the daily work of change, incident and problem management. My primary responsibility is the operational delivery of all business line applications and platforms, including all elements of infrastructure support. I am an experienced Senior Technology Manager with demonstrated skills in Incident Management, ITIL, Citrix, Agile Project Management, and PRINCE2. I started my career in Publishing and have had various roles in driving a customer focused approach to technology provision in both the private and public sector.

Harvey Shaw


Summary

Senior Director BSM at News Corp.

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