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Join us for an exciting webinar session exploring the world of Generative AI and its potential applications in various industries. Our session will feature OVO, a company that has successfully implemented Generative AI within their Customer Experience teams.
Our webinar will cover several key topics, beginning with an introduction to Generative AI, explaining what it is and its potential applications. We will then dive into OVO's success story, discussing how they effectively implemented Generative AI within their Customer Experience teams, including the challenges they faced and the lessons they learned.
The session will also provide actionable insights and strategies for our members to consider when implementing Generative AI in their own organisations. Finally, we will have a Q&A session, allowing our members to engage with the experts directly, ask questions, and gain a deeper understanding of the topic.
We believe this webinar will be an excellent learning opportunity for anyone interested in exploring the world of Generative AI and discovering how it can be harnessed in their own industry. Don't miss out on this chance to learn from the experts and take your organization to the next level!
Speakers
Dr Katie Russell
Data Director | OVO Energy
Summary
Katie Russell is Data Director at OVO Energy, leading teams of Data Scientists, Data Engineers and Analysts who are transforming OVO’s data capability. As part of a technology led business, leveraging data using artificial intelligence keeps OVO truly innovative and delivering the best possible service for our customers. Katie joined OVO in October 2017 having spent 5 years at ONZO - an energy analytics start up - as Head of Data Science. During that time she was chuffed to be awarded Big Data Hero by techUK in June 2016 and helped ONZO win multiple awards for their innovative solutions for utilities. Prior to that Katie worked for another analytics start up in the water industry, got a PhD in Mathematical Physics and holds a BA and MMath from the University of Cambridge.